Loan Services Senior Specialist

The Arrow Financial Corporation Family of Companies is seeking dynamic, authentic individuals to join our amazing team!  Currently, we are looking for an experienced professional to join Loan Services team as: 

Loan Services Senior Specialist 

This opportunity may be perfect for you if you have experience in:

> Working Collaboratively in a Call Center environment

> Problem Solving and Excellent Customer Service Skills  

> Task Prioritization and Attention to Detail 

About this position:

Responsible for training and development of team.  Must ensure that issues are identified and resolved and recognize when escalation is necessary.  Responsibilities will also include quality control of data and accurate tracking and reporting of exceptions. Evaluate and identify process improvements.  Provide operational support to branches and assist management with coordinating tasks.  This position is in-office and works out of our headquarters in Glens Falls, New York.

Responsibilities

> Provide training, support, and guidance as appropriate to co-workers and customers.

> Lead and develop team through day-to-day operations, projects, and special assignments to meet department and Company goals.

> Provide consistent, outstanding internal customer service by anticipating and reacting to customer needs.

> Formulate and implement strategies and processes to achieve department goals in timely manner.

> Oversee critical tasks in absence of Team Lead or Manager.

> Research data for management reports, audits, and projects as assigned.

> Process and review data for proper authorizations and compliance meeting all department policies and procedures.

What you will need to thrive in this role:

In addition to your work and life experiences, as well as your passion and excitement for the profession, you would benefit from having: 

Education/Certifications:

> Associate degree or equivalent experience preferred

> 3 years of experience in banking and/or customer service preferred

Skills/Knowledge

> Extensive knowledge of banking rules and regulations pertaining to loan accounts

> Ability to analyze and solve problems

> Proficient in Microsoft Office Suite:  Word, Excel, Outlook and PowerPoint

Physical Demands:

> Must be able to sit for prolonged periods of time and walk/stand for brief periods of time.

> Must be able to repetitively use a telephone and computer mouse and keyboard.

> Ability to lift/move up to 15 lbs.

What we will bring to the table:

We believe in investing in our employees and helping them grow their career with us.  We offer a pleasant, inclusive work environment, career development opportunities, and competitive compensation.  Through our total rewards program, we offer a comprehensive benefits package featuring:

>    Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays

>    Medical, Dental, and Vision Insurance and Flexible Spending Plan

>    Multiple retirement plans including:  401(k), Pension, and Employee Stock Ownership

>    Education and Tuition Reimbursement

>    Employee Assistance Program for our employees and their immediate family members

We are an Equal Opportunity Employer. Our employment decisions are made without regard for: race, color, religion, national origin or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status, or any other characteristic protected by law.

As a multi-bank holding company, Arrow Financial Corporation has over $4 billion in assets. Through our subsidiaries we provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans.

We are committed to delivering value for our shareholders, our customers, and our communities. Our conservative business model and strategy of steady growth have resulted in many recognitions from the nation’s leading publications and bank-rating firms.

The salary range for this position is $18.00 - $24.00 commensurate with experience and education.

Additional compensation may be earned through the Company’s profit-sharing bonus program, subject to individual and company performance.