Relationship Banker III

Provides exceptional customer service to new and established financial institution clients, including cross-selling of products and services and cash receipt and payment services.  

• Proactively seeks ways to expand customer relationships in order to achieve individual and branch goals; displays sales leadership and drives sales through service and knowledge.
• Engages in outbound calling and needs assessment to generate qualified referrals for alternate products, channels and other lines of business.   Meets specific partner referral goals.
• Actively assists in training, coaching and motivating the branch staff.   May be responsible for providing employees with timely, candid, and constructive feedback, as well as completing performance reviews.
• Actively leads branch huddles, meetings, and one on one coaching sessions. Responsible for developing branch staff. Serves as manager in the absence of the Branch Manager. Provides cross training/on the job training to employees on a regular basis.
• Leads and manages branch staffing, retail and operational reports, and ensures all staff complete required training.  
• Accurately processes routine and complex transactions for branch customers, including deposits, withdrawals, and loan payment processing while balancing a cash drawer and safeguarding against fraud.
• Assists with the maintenance and servicing of bank equipment such as ATMs, Night Drops, and Cash Advance Machines.
• Researches customer inquiries, orders checks/debit cards, returns phone calls, and other customer originated service needs with the intent of enhancing customer retention and uncovering additional sales opportunities.
• Confidently uses needs based assessment tools (Client Relationship Worksheet) in a conversational manner to analyze and uncover customer needs. Recommends and sells appropriate solutions both in person and over the phone.
• Opens deposit accounts, inputs and follows through with loan applications following operations and regulatory requirements; opens all types of business and personal accounts and prepares related documentation; follows up with clients after new accounts are opened to deepen the relationship.
• Demonstrates a high level of courtesy and efficiency with customers, continuously exceeding expectations with servicing skills; maintains a strong understanding of industry trends and how they impact the customer.
• Obtains and maintains an active NMLS registration; possesses and utilizes a Lending Line.
• Completes effective business calls with or without the Branch Manager.
• Service Small Business Customers as needed and sell to branch managed business when no branch manager is available.
• Actively participates in community activities that may generate new customer leads and supports the organization’s overall Community Outreach and CRA goals and initiatives.  
• Adheres to operational controls including but not limited to legal, corporate and regulatory procedures to ensure the safety and security of client bank assets.
• Conforms to General Performance Expectations as identified for all employees.

Qualifications/Requirements

• High School Diploma or equivalent required. Business related college courses preferred. 
• A minimum of 3 years’ experience in banking or considerable relevant customer service experience
• Proficient analytical and mathematic skills, along with reading and writing skills
• Proficient communication, interpersonal and sales skills
• A comprehensive knowledge of operating policies and procedures which impact consumer services; A thorough knowledge of the features and benefits of company consumer products and services     
• Basic computer skills, including Microsoft Outlook, Word and Excel
• Ability to lift up to 50 lbs. of coin
• Must be able to support multiple branch locations as needed