Lodge General Manager

Location: Queensbury, New York
Job Category: Operations

Key Duties & Responsibilities:

• Direct and coordinate activities of the Lodge by overseeing all operating departments.
• Development of strategies and initiatives to maximize the financial and operational performance.
• Ensure staffing & training plans provide the support necessary to consistently execute the Service Mantra – Friendly, Clean, Fast, & Safe Service.
• Provide guidance, counseling, and development for the Lodge management team.
• Develop, prepare, and deliver written reports, correspondence and formal presentations.
• Monitoring of the performance of the hotel through verification and analysis of guest satisfaction systems.
• Ensures implementation of appropriate technology solutions to increase customer service, hotel revenues and create efficiencies.
• Ensures good safety practices of team members and guests, assisting in the maintenance of proper emergency and security procedures.
• Management and implementation of applicable preventive maintenance programs that protect the physical assets of the hotel.
• Is visible throughout the property on a daily basis and conducts audits and inspections of Lodge operations, including guest rooms.
• Ensure purchasing/receiving procedures for operating of Division supplies are followed at all times.
• Build effective relationships throughout the Resort & Corporate management team to ensure the effective execution of the Resort’s business plan.
• Other duties and responsibilities as assigned

• Minimum of four (4) years of progressive hotel, tourism or hospitality leadership experience, with a minimum of two (2) years at a management level
• Strong analytical skills to monitor and analyze market trends and internal performance trends
• Experience and training in Kaizen/Six Sigma preferred
• Accounting/financial skills to effectively prepare and monitor financial plans
• Ability to influence and promote change through team building and staff development skills
• Computer literacy, plus knowledge of Microsoft Office and Opera products is desired
• Must be willing to work varied shifts, nights, weekends, and public holidays

• Free tickets for your family & friends
• Comprehensive benefits package including medical, dental, vision, and 401k, Employee Stock Purchase Plan
• Generous paid time off (Vacation, Sick Time, Holidays, Bereavement and Jury Duty)
• Bonus eligible
• Food & Retail discounts
• Exclusive employee parties and events for you and your family
• Reciprocal admission ticket program with area theme parks